Privacy Policy
Effective Date: 01/10/2025
This Privacy Policy describes how Beauty HQ (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.beauty-h-q.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”).
1. Information We Collect
We collect information about you from various sources. The information we collect falls into a few categories:
A. Information You Directly Submit to Us
This is information you actively provide when using our services, such as:
- Contact Information: Name, email address, mailing address, and phone number.
- Account Information: Username, password, and unique user ID.
- Payment Information: Credit card numbers, billing address, and other payment details (handled securely by a third-party processor, not stored by us directly).
- Service Information: Appointment details, service preferences, and feedback.
B. Information Collected Automatically
When you visit the Site, we automatically collect certain information about your device and your interaction with the Services. This may include:
- Device Information: IP address, web browser type, operating system, and unique device identifiers.
- Usage Information: Pages you view, how long you spend on them, referring website, and the time/date of access.
- Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience and analyze usage.
C. Information from Third Parties
We may receive information about you from third parties, such as:
- Booking/Scheduling Platforms: If you book a service through a third-party app (e.g., Fresha, Vagaro, Faces).
- Social Media: If you interact with our social media pages.
2. How We Use Your Personal Information
We use your personal information for a variety of purposes, including:
- Providing Products and Services: To process your appointments, fulfil orders, and complete transactions.
- Communication: To send you updates, confirmations, service reminders, and respond to your inquiries.
- Marketing and Promotions: To send you newsletters, special offers, or other marketing communications (you can opt-out at any time).
- Security and Fraud Prevention: To detect and prevent fraudulent, deceptive, or illegal activities.
- Improvement: To monitor, analyze, and improve our services, Site functionality, and customer experience.
3. Disclosure of Personal Information
We may share your personal information with the following categories of third parties:
- Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, website hosting, data analysis, marketing assistance, and scheduling software.
- Business Transfers: In the event of a merger, sale of assets, or bankruptcy, your personal information may be transferred to the new entity.
- Legal Compliance: If required by law, subpoena, or to otherwise protect our rights or the rights of others.
- With Your Consent: We may share your information for any other purpose disclosed to you with your consent.
4. Your Choices and Rights
Depending on your location, you may have the following rights regarding your personal information:
- Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email or by contacting us directly.
- Access/Correction: You may request access to the personal information we hold about you and ask for it to be corrected or updated.
- Deletion: You may request that we delete the personal information we have collected about you, subject to certain legal exceptions.
5. Cookies and Tracking Technologies
We use cookies to help the Site function properly, to provide analytics, and for advertising purposes. You have the right to decide whether to accept or reject cookies. You can set your preferences through your browser settings.
6. Security
We take reasonable technical and organizational measures to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee 100% security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Effective Date.”
8. Contact Us
If you have questions about our Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us at:
Beauty HQ, Appletree Court, Vicarage Lane, Hessle, HU13 9LQ, Email: hello@beauty-h-q.co.uk, Tel: 07599514738
